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Company Overview

Senior Management

Jeremy Woan
Susan Sweeney
Jon Sommers
Michael Edwards
Christopher Patten
Kathleen K. Diamond

Board of Directors

Jeremy Woan
Wayne Willis
David Friend
Alexander (Lex) Sears
Gerald Tumarkin

Leadership

Senior Management

Jeremy Woan

President & CEO

Jeremy Woan joined CyraCom International, Inc. from the Bampton Group. Bampton is a venture capital investment and advisory firm with offices in San Francisco and the UK that, for the past ten years, has successfully invested in and worked with a wide range of transatlantic and U.S. technology companies. All companies in which Bampton has invested have subsequently gone on to IPO or trade sale. Through his work, Jeremy has served as a board member and chairman of various private and public companies in fields including: enterprise software, cellular telephony, healthcare technology and services, and media.

Previously, Jeremy successfully built two technology companies through to IPO, one in high performance notebook computing and the other in electronic patient record systems. Prior to this, he worked for 8 years for several leading international investment banking firms where he specialized in the international growth and financing of small and medium technology companies and worked on a wide range of UK and international IPO's.

Jeremy is a frequent panelist and speaker at U.S. and European conferences on early stage technology investing and especially on the issues of raising finance and building a management team domestically and internationally. He holds graduate degrees from Cambridge University in law and public international law and was a 2007 Entrepreneur in Residence at the McGuire School of Entrepreneurship within the University of Arizona's Eller College of Management. He chairs the Northern California branch of the Cambridge Alumni and is a board member of the San Francisco Branch of the English-Speaking Union, the Silicon Valley chapter of the British American Business Council and the Development Board of Downing College, Cambridge.

Susan Sweeney

Chief Financial Officer

Susan Sweeney joined CyraCom International in October of 2007. Susan has over 20 years of experience in Finance and Accounting. She comes from a background of public accounting and senior level finance positions. Susan holds a Bachelor's degree from Southern New Hampshire University.

Prior to joining CyraCom International, Susan was VP of Finance with a Workers Compensation Pharmacy Benefit Manager here in Tucson, which was acquired by a large healthcare provider. Previously, Susan was the Assistant Controller for a large ($400m) regional RV dealership. She has a record of leading successful initiatives in cost containment and organization.

Before moving to the private sector, Susan worked for 10 years for public accounting firms in her native New Hampshire and then in Tucson, Arizona for the largest regional public accounting firm in Southern Arizona.

Jon Sommers

Senior Vice President, Operations

Jon joined CyraCom International in 2003 and is responsible for the areas of interpreter services, client services, document translation, testing & training, and facilities.

Jon came to CyraCom International with over 20 years of experience in various areas of operations within service industries. Some of his previous titles include Credit Supervisor, Operations Manager, Director of Operations and MIS, and Vice President, Operations.

Throughout his career, Jon led initiatives to advance or stabilize operational objectives for organizations. This activity included involvement in market advancement, facility expansion, and business consolidation. Jon has a successful track record in cost containment, process development, and production efficiencies. Jon has chaired the Norms & Best Practices Committee for The Association of Language Companies and currently serves on their Board of Directors.

Jon holds a bachelor's degree from Ohio State University, where he also received his MBA. Jon is also very active in his community, supporting various activities and youth organizations with his time and leadership.

Michael Edwards

Vice President, Business Development

Michael Edwards joined Voiance in early 2008. In his role as Vice President of Business Development, Michael is responsible for the execution of Voiance’s new business sales, strategic account services, and partnership strategies and plans.

Michael came to Voiance from NetworkOmni, at the time the second largest OPI provider in the industry, where he was the Executive Vice President of Sales and Marketing. At NetworkOmni, Michael was responsible for developing and executing on all sales, marketing, and account management strategies.

Michael has over 20 years of experience successfully creating and leading high performance sales and account management organizations, effectively penetrating the Fortune 500. Michael has held executive leadership positions with companies such as TeleTech Holdings, Raindance Communications, ConferTech International and MCI.

Christopher Patten

Vice President, Information Technology

Christopher Patten has served as the head of the CyraCom International technology division since 2003. Christopher is responsible for driving the strategic direction and execution of all technology areas within the company, as well as software development. Christopher has driven dramatic technology changes during his tenure with CyraCom International and was recognized by InfoWorld Magazine with the InfoWorld 100 Award for driving innovative use of technology within healthcare for our new communications platform.

Christopher has over 15 years experience within network and software environments including a key focus on voice over IP communications. Prior to joining CyraCom International, Christopher managed the technology infrastructure for multiple contact center locations for Convergys Corporation handling volume for clients such as Microsoft, Dell, SBC, and AT&T. In addition to handling IT operations for other companies such as Keane, Christopher also worked on Microsoft campus as part of the Windows 2000 development team. Christopher has received numerous industry certifications including MCSE, CCNA, and MCT, along with internal Microsoft training endorsements received during years spent training student certification courses for CTECs (Certified Technical Education Centers).

Kathleen K. Diamond

Vice President, Language Advocacy

Kathleen K. Diamond joined CyraCom International in 2009 as part of CyraCom International’s acquisition of Language Learning Enterprises, Inc. (LLE®).

As President and CEO of Language Learning Enterprises, Kathleen grew LLE from a sole proprietorship to a dynamic corporation serving thousands of government, business and non-profit organizations across the globe.

Kathleen K. Diamond is recognized across the world as an expert in the language industry as well as in global entrepreneurship. Ms. Diamond is a former officer of the National Association of Women Business Owners and served as a representative at Femmes chefs d'entreprises mondiales (FCEM) World Congresses from 1990 to 1997. In 1999, she received the FCEM Lifetime Achievement Award for Woman Entrepreneur of the World. Currently, she is on the Board of Directors of the Center for Women's Business Research and serves as the Chair of the Task Force on Medical Interpreter Certification for the Association of Language Companies. She is very active in Women Impacting Public Policy and the U.S. Interagency Language Roundtable. As an advocate for the national certification of medical interpreters, Diamond serves as a commissioner for the Certification Commission for Healthcare Interpreters (CCHI).

Board of Directors

Jeremy Woan

President & CEO

Wayne Willis

Chairman

Wilco. Since 1996, Mr. Willis has served, directly or through his consulting company Wilco, as an investor in, consultant to, or board member of, a number of early-stage, rapid-growth, technology-based companies. Mr. Willis sometimes takes short-term assignments as part of the active management of the client companies. Recent engagements include:

As Chairman and CEO of BeNotified Software, Mr. Willis led the capitalization and re-launch of that company and the ultimate sale of the technology. (2003-4)
As Executive Chairman of Cyracom International, Mr. Willis instituted operational and marketing changes, restructured the balance sheet (debt to equity conversion) and hired an experienced CEO to lead the now profitable company. (2001-2002)
As CEO of Ditto.com, an Internet search engine, Mr. Willis redirected the corporate strategy and successfully sold the company to Sorceron, Inc. for stock valued at $20 million at closing (2000- 2001).
As Vice-Chairman of FaxNet, Willis assisted management in the successful growth and subsequent sale of the company to Critical Path, Inc., (NASDAQ: CPTH) for stock valued at $200 million at closing (1999).
As Acting CEO and Chairman of HealthScribe, Inc., a VC-backed, internet-based medical transcription company, Mr. Willis successfully raised $10 million in the Series B round of financing, recruited a veteran CEO to run the company and maintained growth of revenues while cutting losses in half. (1999)
As advisor to several small companies in the Bay Area, Mr. Willis has served on Boards, assisted with growth, raised funds, positioned them for sale and represented their interests during negotiations for all the above.

Voice-Tel. From 1991-1995, Mr. Willis served as President and a Director of Voice-Tel Enterprises, Inc., a voice-messaging network and franchise system. During his tenure there, system-wide sales grew from $3 million per year to over $60 million per year, a digital network was deployed internationally, an acquisition of a much larger competitor was successfully integrated and the Company was positioned for successful merger with Premiere Technologies (NASDAQ: PTEK) in 1997. At the time of the merger, the Premiere stock issued to the Voice-Tel System was valued at $216 million.

Hyatt Legal Services. From 1977 - 1990, Mr. Willis was co-founder, Senior Partner and Chief Operating Officer of Hyatt Legal Services, a nationwide chain of law offices serving the general public. During his tenure, the firm grew to be the second largest law firm in the United States. It was successfully sold to Metropolitan Life Insurance Company and the employee-lawyers of the firm for significant sums subject to non-disclosure agreements.

Other. Mr. Willis earned a BS (1969) and MA (1974) in Administrative Sciences from Yale and a law degree from Yale Law School (1975). Between college and law school, he served as a New Haven policeman. Between law school and founding Hyatt Legal Services, he clerked for a federal appeals court (9th Circuit) and practiced law with Brobeck, Phleger and Harrison, a large, San Francisco-based, law firm.

David Friend

Mr. Friend is President and CEO of Carbonite, Inc., a leading provider of online PC backup service for the consumer market. He has been a successful entrepreneur and angel investor in the technology and communications industries for over 25 years. Mr. Friend co-founded Sonexis, Inc., in 1999 and was Chairman, President and CEO until 2003. Sonexis is a leading manufacturer of teleconferencing and web conferencing equipment. From 1995 to 1999, Mr. Friend was CEO, co-founder and Chairman of FaxNet Corporation, a leading supplier of messaging services to the telecommunications industry. FaxNet was selected by Upside magazine as one of the "Hot 100" private U.S. companies in 1999 and was sold in 1999 for approximately $240 million.

From 1984 to 1994, Mr. Friend was Chairman, CEO and co-founder of Pilot Software, Inc., which was sold in 1995 to Dun & Bradstreet Corporation. Pilot pioneered executive information systems ("EIS") and multi-dimensional databases, a technology that allowed large retail chains to analyze sales data in new ways.

Prior to co-founding Pilot, Mr. Friend was Chairman and co-founder of Computer Pictures Corporation, whose "Trend-Spotter" software was among the first to apply computer graphics to business data. Computer Pictures was bought by Cullinet Corporation (now part of Computer Associates).

Prior to Computer Pictures, Mr. Friend was President and co-founder of ARP Instruments, a popular synthesizer used by leading rock bands like the Who, Stevie Wonder, Led Zeppelin, and many others. Mr. Friend is recognized as one of the most influential figures in the development of the electronic keyboard industry.

Mr. Friend holds a bachelor's degree in engineering from Yale University, and attended the Princeton University Graduate School of Engineering, where Mr. Friend was a David Sarnoff Fellow. Mr. Friend has been featured in USA Today, Tech Capital, The Boston Globe, Mass HiTech, Fortune, Forbes and Tom Peter's best-selling management book, The Pursuit of Wow! He has been a trustee of the New England Conservatory, Berklee College of Music, and the Brookings Institution in Washington, DC.

Alexander (Lex) Sears

Lex Sears was born in Vancouver, Canada, in July 1942 and lived there until 1970 when he moved to Tucson, where he has since resided. He graduated from the University of British Columbia in 1964 with a Bachelor of Arts Degree and did his postgraduate work in Economics at Simon Framer University.

Lex has been in the real estate business in Tucson, Arizona since 1971. His company, Sears Financial Corporation, is involved in real estate development, consulting, investment and management.

Sears Financial has been involved in creating numerous residential communities. In addition, his company has been and is involved in developing office parks and shopping centers. One of his company's current projects, Eagle Crest Ranch, is a mixed-use community that will contain 1,000 single family homes and over 500,000 square feet of commercial and hi-tech industrial.

In addition, Sears is involved in land bank financing of major builders, and numerous other ventures in Canada and overseas.

Lex was a major stockholder and on the Board of Directors of Long Realty Co., southern Arizona's largest real estate company. He also served on the Community Board of Directors of Commercial Federal Savings Bank, Mission Management and Trust Co., and Stewart Title and Trust of Tucson. Currently, he serves on the board of Harbob Western Developments Canada Ltd., as well as CyraCom International, Inc.

Lex is involved with numerous community boards in various capacities. He is a member of the Tucson Chamber of Commerce and the Southern Arizona Homebuilders' Association, and is the founder and past co-chair of the Real Estate and Allied Professionals organization. He is also past President of the Tucson Jewish Community Center, the Desert Caucus and Ventana Canyon Golf Club. He has been listed in Who's Who in the World Jewish Directory.

Gerald Tumarkin

Mr. Tumarkin is an accomplished businessman. After earning his degree in accounting, Mr. Tumarkin was a corporate officer and entrepreneur. His varied talents and skills helped three different companies achieve their corporate goals.

He started his career with Griffiths Electronics as a business manager and became President of that organization where he increased sales from $5,000,000 to $17,000,000.

Mr. Tumarkin founded Southwest Vacuum Devices, Inc. and sold it to Video Display Corporation (VDC) as a profitable six million-dollar corporation. As CEO of international operations for VDC, he built his division into a $24,000,000 profit center.

Since leaving VDC, Mr. Tumarkin has worked in the world of investment consulting and real estate development. He served as Chairman of the Board at CyraCom International from 1998 to 2003.