Language Services for 9-1-1 and Local Government Agencies

Why choose Voiance for your organization

Full Suite of Language Services Developed for PSAPs and Agencies

Phone Interpretation

Video Interpretation

Translation &
Localization

On-Site Interpretation

Assessments

Why Choose the Leading Provider of Language Services to 9-1-1

Trained and Qualified Employee Interpreters

All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that the Company developed in-house.

During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, including 9-1-1, legal, medical, insurance, and utilities. Before graduating to the call floor, employee interpreters must pass written and oral tests.

Priority Connections and Interpreter Training for 9-1-1 Calls

Voiance has a priority queue for 9-1-1 calls so that your calls are answered in seconds.

In addition to extensive initial interpreter training, our employee interpreters receive ongoing training and skills development specifically for 9-1-1 calls, and we use real, client-provided recorded calls as teaching examples. We also cover how to:

Obtain address information from limited-English proficient callers, when asked by the call taker
Follow a dispatcher’s lead in the tone, intensity, and urgency of a call
Interpret pre-arrival instructions, including CPR
Mitigate cross-cultural communication barriers

Topics Emphasized in 9-1-1 Interpreter Training
Medical emergencies and ambulatory situations	An unknown address that needs to be obtained	Speaking with children
Identifying dead bodies and completing missing persons reports	Non-English callers with impaired mental states (intoxication, mental illness, etc.)	Domestic violence and other violent crimes
Accidents (vehicular or otherwise)	Stolen property (burglary, reporting stolen goods)

PCI-Compliant Interpreter Contact Centers

Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:

No cell phones allowed
No written notes
Security badges required
Supervisors watch over interpreters

GSA, DHS, & Federal Contracting Work

CyraCom International holds a GSA contract for Public Service Schedule 738 II Functional Category 1 (FC1). This Schedule facilitates access to commercial vendors of language services who can supply Translation Services, Interpretation Services, Sign Language, and Training Services.

CyraCom International also holds contract BPA HSFE70-16-A-1972. Under this contract, CyraCom can provide language interpretation and translation services to the Department of Homeland Security (DHS) and associated agencies. We work with numerous state and local government agencies. CyraCom holds a national agreement with Value Point, accessible by states and territories across the US.

Making an RFx for your agency? Request our RFx Development Guide. You can also submit your task order.