Easy-to-manage language favorites menu
Icons to show current language availability for voice and video calls
Language selection in native text
720p video calling
Landscape or portrait orientation with ability to rotate camera within app
Interpreter Name and ID shown during your call
Connect to Client Services via the app
See the schedule for video interpretation language availability
Preschedule phone and video interpretation sessions
Call History screen
Phone callback option
CyraCom Interpreter App Frequently Asked Questions
Where can I download the app?
Our video interpretation service is available via our web portal or our free-to-download mobile app, the CyraCom Interpreter App, via Google Play or Apple.
Why do I have to download a new app and not just upgrade the old one?
We rebuilt our app using the latest Video and Voice backbones to provide improved video quality, sound, and user interfaces. The app leverages new languages and features to improve overall user experience.
What do I need to know before downloading the new iOS App?
CyraCom’s iOS App is supported on iPads and iPhones with iOS 11 or greater installed. Additionally, network configurations will need to be updated to whitelist CyraCom’s new IP addresses and open specific ports. For details, please refer to CyraCom’s IT Setup Guide.
When going to the app store, you will still see our Legacy App as well as the New App. The Legacy App, which you already have installed, is titled “CyraCom Mobile Interpreter” and the photo of the app screen shows an Interpreter in a grey jacket sitting at a desk. The New App, which you will need to download, is titled “CyraCom Interpreter” and shows an Interpreter in a black shirt standing.
How do I use the new App?
You can sign in using the same credentials as the ones you used Legacy App. Once inside, you will see the main screen where you can select your language. To make a voice or video call, tap the Language tile of choice. Click on the voice icon (microphone) or video icon (camera). Please note that not all languages have an option for video interpretation. You can also select the Phone Call Back number to request an interpreter call you back at as specific phone number.
How can I deploy this across my organization?
CyraCom’s App supports Mobile Device Management (MDM) deployment options for quicker and uniform deployments. The App is available in the Apple App store and Google Play, and can be loaded in many common MDM applications. You can also individually download the app from the Apple App store using any Apple ID of your choosing.