Language Services for Business
Why choose CyraCom for your organization
Full Suite of Language Services Developed for a Variety of Industries
Why Choose the Leading Provider of Language Services to Businesses
Trained and Qualified Employee Interpreters
All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led, interpreter training program that CyraCom developed in-house.
Interpreter Training for Your Industry
During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for various industries, including finance, insurance, utilities, legal, 9-1-1, and hospitality. Before graduating to the call floor, employee interpreters must pass written and oral tests.
Our employee interpreters learn various topics for the following industries, such as:
|Legal and medical terminology||Explanation of billing, contract, and service cancellation terminology||Explanations of different accounts, loans, and credit|
|Common costs, financial transactions, payments, and fees||Equipment installation and repairs||Monetary disputes|
|Automotive, property, life, and home insurance terms||General customer service and inquiries||Examples of typical banking conversations|
|Process and procedures for recorded statement calls||Common utility terminology and concepts||Common banking terminology|
Our operations follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:
- No cell phones allowed
- No written notes
- Security badges required
- Supervisors watch over interpreters
Improve Productivity with Qualified Interpreters
When surveyed by ICMI, 60% of call center managers stated they believe companies like CyraCom improve one or more KPIs for their agents.
Deliver Quality Customer Service
Employee interpreters learn during their interpreter training how to match the tone and intent of your sales or service staff so that your customers experience the same high level of customer service regardless of language.
Secure Translations for Your Business
Translation plays an increasingly vital role in major business initiatives, such as reaching new markets and increasing customer satisfaction.
Why CyraCom for Business Translation?
- Translation platform secured end-to-end, protecting customers’ private information
- An easy-to-use translation portal for tracking projects and spending
- Translation memory that can be applied across multiple facilities for reduced cost
- Skilled, human linguists with subject matter expertise in various industries
Some of the Industries We Serve
Click below to read more about the materials that we translate for your industry.
GSA, DHS, & Federal Contracting Work
CyraCom International holds a GSA contract for Public Service Schedule 738 II Functional Category 1 (FC1). This Schedule facilitates access to commercial vendors of language services who can supply Translation Services, Interpretation Services, Sign Language, and Training Services.
CyraCom International also holds contract BPA HSFE70-16-A-1972. Under this contract, CyraCom can provide language interpretation and translation services to the Department of Homeland Security (DHS) and associated agencies. We also work with numerous state and local government agencies. CyraCom holds a national agreement with Value Point, accessible by states and territories across the US.
Making an RFx for your agency? Request our RFx Development Guide. You can also submit your task order.