Organizations need to translate documents to better communicate with global audiences. But many hesitate to invest the time and budget required for human translation. Machine translation (MT) has increasingly become more accessible in the last five years, creating a popular alternative. Can users trust the accuracy and quality of MT?
However, while machine translation (MT) has become more accessible over the last five years, is it wise for users to trust its accuracy and quality? Let’s review the latest MT developments to see how the technology compares to human translation.
The concept of MT, translating automatically without any human input, began in 1947 just one year after the completion of the first electronic numerical integrator and computer. Since then, humans have tried to teach technology how to convert one language to another using various processes and techniques. Let’s review the types of machine translation used over time:
Here are the top reasons many businesses have started using MT more often:
Cost: Free MT platforms by big companies such as Google, Amazon, and Microsoft allow anyone access to translated content.
Time: MT allows for fast delivery, which can be crucial for time-sensitive or high-volume projects.
Easy Use: Most MT platforms use a copy/paste structure and can integrate with other platforms.
With these advantages, why isn’t human translation obsolete? Unfortunately, even with the breakthroughs MT offers, there are several challenges technology hasn’t overcome:
Organizations using MT may be held responsible for translation errors or inaccuracies resulting in damages.
By default, MT chooses the most common vocabulary words when converting text. As a result, terms selected by automated translators can deviate from the original meaning.
When you have a specific audience in mind, your content’s complexity should match their educational and literacy levels. Unlike human editors, current MT technology cannot adapt text complexity based on the intended reader.
Using public MT portals can lead to unintentional data leaks and privacy risks. Terms of use agreements may entitle the MT provider to store, ¬modify, reproduce, and distribute your submitted content.
Recent MT Mistranslation Examples:
MT is more accurate for languages such as Spanish and Chinese. However, even the most accurate MT is still imperfect and can cause harm. For example, Slator’s article titled “Google Translate Not Ready for Use in Medical Emergencies But Improving Fast — Study” reviews data from a study of translated hospital discharge instructions.
| Key Point | Quote |
| Google Translate has much lower accuracy rates for less-common languages. | “As expected, Spanish and Chinese translations were most accurate (94 and 82%, respectively), while Armenian and Farsi […] had accuracy rates of 55 and 67.5% respectively.” |
| Patients using inaccurate discharge instructions are at risk for potential harm. | “Khoong et al. studied the use of Google Translate (GT) for ED discharge instructions in Spanish and Chinese. They had professional translators rate the translations for accuracy and potential harm. They reported 8% inaccuracies in Spanish and 19% in Chinese translations and potential harm in 2% of Spanish discharge instructions and 8% of Chinese.” |
| Google Translate could not differentiate between language variants and rules, making instructions unreadable to the patient. | “The bilingual reviewers also pointed out several language-specific issues that might further impede understanding, such as the different writing systems used for traditional versus simplified Chinese, as well as differences among variants of Farsi, including Dari and Tajik. Notably for Farsi, which is written from right to left, Google Translate initially transposed the text from left to right, rendering the translations illegible. If these were real discharge instructions, they would be unreadable to the patient.”
“It is easy to imagine a well-meaning provider Google Translate-ing instructions into one of these languages without awareness of these potential issues and potentially causing harm.” |
“A Pragmatic Assessment of Google Translate for Emergency Department Instructions” by Taira et al. provides several examples of inaccurate Google Translations:
Citing the inconsistent performance between languages, the authors concluded:
“The important implication of our study is that, despite recent reports of improvement in accuracy and the suggestion that GT has a role for use in the clinical setting, we found that GT accuracy varies substantially by language and is not yet a reliable tool in the clinical setting. Even for languages in which the accuracy is high, there is still the potential for important inaccuracies and the potential for patient harm. The best practice remains to use prewritten, professionally translated discharge instructions in the patient’s native language for general information about a diagnosis when such handouts are available in the electronic health record. For patient-specific instructions, clinicians should hand the patient a copy of their discharge instructions in English and use an interpreter to have the instructions verbally interpreted to the patient. While the interpreter is on the line, use a teach-back to be sure the patient understands the information.”
In this new proposed ruling, MT output must be reviewed by a “qualified human translator” for content that is “critical to the rights, benefits, or meaningful access of an LEP individual; when accuracy is essential; or when the source documents or materials contain complex, non-literal, or technical language.”
As noted in the above study, MT without human editing has the potential to cause harm to LEP patients. While Spanish machine translations are more accurate than other languages, is it worth the risk of even 2% of your patients being harmed?
Each language has distinct cultural norms, and violating them could send the wrong message to the reader.
MT often substitutes gender-neutral terms such as doctor or director with male vocabulary, while caregiver or cleaner end up female. Many companies strive to implement more inclusive, impartial, and equitable practices, yet simple MT bias can do the exact opposite.
MT struggles with pronouns such as you or they. For example, Spanish has many versions of you, including tú (singular/informal), usted (singular/formal), vos (singular/formal and informal), and ustedes (plural/formal and informal) that MT programs can confuse, changing the meaning of the message.
Choosing human translation offers organizations these benefits:
When you need to communicate a precise message, human translation is the best method. Human linguists help deliver the correct meaning in the target language and can even incorporate the ideal tone and brand voice you’re looking for.
Many language service providers offer a review process to confirm your content meets quality standards. For example, CyraCom has a second linguist proofread the original translator’s work before a project manager reviews the document for a final quality check. These extra steps help our clients feel confident about the integrity of our translations.
Beyond converting words from one language to another, translators can localize text to sound as though your message was originally written in the target language. Human linguists understand the culture behind the languages they speak, meaning it’s improbable your translation will be confusing or offensive to native speakers.
A knowledgeable translator can prevent embarrassing or harmful mistakes if your content includes industry-specific terminology.
Choosing a provider with established data security protocols can help you avoid violating privacy or confidentiality laws or agreements. For example, CyraCom proved via a third-party audit that we preserve information privacy and security through a risk management process. In fact, we were the first US-based language services provider to obtain an ISO 27001 certification for information security management.
There are only two ways human translation cannot compete with MT:
Some organizations hesitate to invest in human translation to save their budget for other opportunities. However, is ‘free’ machine translation worth the risk?
Quality results take time to produce. Organizations may prioritize speed when precision and accuracy aren’t crucial.
Although great strides have been taken in translation technology, machines cannot replace a human yet.
CyraCom has qualified human translators and editors to give you the reassurance that you need for your translation projects. Partnering with CyraCom for your translation projects helps you access these advantages:
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