Our story is
all about people

How Language Services Should Be

Our Employee Interpreter Model

Most interpretation companies run on a 1099 Independent Contractor model because it often requires less investment and includes fewer legal responsibilities. But this also means that each self-employed interpreter’s skills and abilities vary, and interpretation companies are legally prohibited from providing compulsory training to help them improve.

Our W2 employee interpreters receive a regular wage, benefits, extensive initial and ongoing training, and a work schedule.

We also believe in promoting from within: over 90% of our workforce management team, interpreter supervisors, client services representatives, quality monitoring specialists, account managers, and implementation specialists started as employee interpreters and were able to grow and advance their careers at CyraCom.

Our commitment to quality and security

“Many other language service providers will claim that they offer quality services and secure systems, but they often don’t have independent third-parties verify these claims,” says Chairman and CEO Jeremy Woan. “At CyraCom, we want to provide evidence that we value quality and security. That’s why we’re proud to hold so many third-party-verified ISO accreditations. It proves that our services and systems uphold the highest standards.”

Our Story

EXECUTIVE LEADERSHIP

Headshot of Jeremy Woan CyraCom CEO

Jeremy Woan

CHAIRMAN & CEO

Headshot James Kent CyraCom Leadership Team

James Kent

CHIEF FINANCIAL
& OPERATING OFFICER

Headshot of Best Ihegborow

Best Ihegborow

SENIOR VICE PRESIDENT
CONTACT CENTER OPERATIONS

Headshot of Robyn Suminski CyraCom Leadership Team

Robyn Suminski

VICE PRESIDENT
ACCOUNT OPERATIONS

Stephen Jennings

VICE PRESIDENT
ENTERPRISE ACCOUNTS

Our Locations

AWARDS &
RECOGNITION

CyraCom has received numerous awards and recognition, including multiple ISO accreditations. CyraCom is also a GSA-approved vendor for the Federal Government.

Over the past 5 years, CyraCom has been recognized multiple times for its outstanding customer service, fast growth, and its timely telehealth solution from top award organizations such as the American Business Awards, Best in Biz, Digital Health Awards, and Inc5000.

American Business Awards also named Jeremy Woan Gold Executive of the Year in the Business Services category in 2015.

CyraCom has collaborated with many charities and organizations over the years, supporting organizations and programs that:

  • Encourage and cultivate cultural diversity in the United States
  • Donate language services to charities so that they may provide services to limited-English proficient families
  • Support student success at the University of Arizona in Tucson, where our headquarters are located
  • Develop the local communities where CyraCom offices are located

CYRACOM IS INTERESTED IN ACQUIRING EXISTING LANGUAGE SERVICES COMPANIES

CyraCom was founded in 1995 and has become a leading provider of phone interpretation services.

While we pursue organic expansion, we are always interested in exploring expansion through acquisitions and have significant experience with these kinds of transactions.

If you are a language services provider looking to be acquired, we can provide an honest and competitive evaluation of your business. Please contact us at acquisitions@cyracom.com to learn more.

CyraCom leading provider acquiring existing language services companies

CYRACOM INVESTS IN EARLY-STAGE LANGUAGE SERVICES TECHNOLOGY COMPANIES

CyraCom is an innovative language services company, dedicated to the pursuit of technology in language access. We appreciate and support other businesses with the same initiative and want to help these new technologies develop and advance the entire language industry.

CyraCom is willing to review investments in innovative, early-stage technology-enabled language services businesses. We can provide unparalleled support in design and development, and have extensive experience in the nurturing and mentoring of early-stage businesses.

Would you like our support? If you have an early-stage language service technology and are interested in exploring this partnership further, please send an executive summary to investments@cyracom.com.

CYRACOM INVESTS LANGUAGE SERVICES TECHNOLOGY COMPANIES
Registration is open for our 2024 Roundtables! We're excited to host our no-cost lunch & learn networking events for healthcare professionals in five locations this year.
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