May 12, 2023 from 10 am-2 pm

CyraCom’s New York roundtable event is a must-attend for anyone interested in the latest insights into healthcare language access.

Join us for a stimulating discussion with our guest speaker Michelle Mencke, who will discuss barriers and solutions for supporting LEP patients. She will also discuss MetroHealth’s evolution of interpreter scheduling and best practices. You’ll learn how to overcome common obstacles and gain new inspiration to achieve your own language access goals. You’ll also have the chance to network with peers and share your own thoughts and ideas.

Free lunch and refreshments are included in this no-cost event. Don’t let this opportunity pass you by!

Meet your New York Roundtable keynote speakers:

Seanna-Kaye Denham-Wilks,

Chief Experience Officer at NYC Health + Hospitals/Kings County
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Seanna-Kaye Denham-Wilks, Ph.D., CXO, FPCC, is a clinical psychologist who has been at NYC Health + Hospitals/Kings County since early in her professional career. Now as Chief Experience Officer, Dr. Denham is NYCHHC’s foremost strategist for person-centered approaches to optimizing human relationships in the healthcare setting. Dr. Denham and her team help their organization practice inclusive employee engagement and improve approaches to patient and employee experience.

Meet your New York Roundtable keynote speakers:

Michelle Mencke CyraCom New York Roundtable Keynote Speaker

Michelle Mencke

Patient Education & Accessibility Services Manager for MetroHealth
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Michelle Mencke is the Manager of Patient Education and Accessibility Services for The MetroHealth System in Cleveland, Ohio. Michelle will discuss her experience with interpreter scheduling solutions – paper to power! With 34 years in the healthcare industry, Michelle has extensive experience in team leadership, solution identification and implementation, quality improvement, and much more. Michelle is passionate about managing MetroHealth’s Language Access Services, promoting equitable access to care and services for patients, visitors, and the community. She is thrilled to share her passion for the industry and network with fellow language service organizations.


Watch for a confirmation email and more event details the week of the Roundtable.

Event Agenda:

9:30a – Check-In
10:00a – Welcome
10:15a – Guest Speaker: Seanna-Kaye Denham-Wilks PH.D., CXO, FPCC
11:00a – Break
11:15a – Guest Speaker: Michelle Mencke
12:15p – Lunch
1:15p – Closing Remarks & Networking
2:00p – End of Event

Want to improve patient experiences? Learn about creative solutions in our new case study:
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