May 10, 2023, from 12 pm-2:30 pm

CyraCom’s Philadelphia Roundtable event is a must-attend for anyone interested in the latest insights into healthcare language access.

Join us for a stimulating discussion with our guest speaker Joumana De Santiago, who will share her expertise on data-driven language solutions. She will share how she used data and reporting from CyraCom and others to drive system-wide strategies and policies for enhancing patient experiences and outcomes. You’ll also have the chance to network with peers and share your own thoughts and ideas.

Free lunch and refreshments are included in this no-cost event. Don’t let this opportunity pass you by!

Meet your Philadelphia Roundtable keynote speaker:

Joumana De Santiago

Director, Interpreter Services at Lehigh Valley Health Network
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Joumana De Santiago is the Director of Interpreter Services at Lehigh Valley Health Network (LVHN) and has worked for the network for 20 years. She oversees 29 employee interpreters and medical transcription operations; manages language assistance contractors, performance metrics, and planning; leads service quality training for internal and external personnel; and ensures overall compliance to LVHN policy and Centers for Medicare and Medicaid Services translation and interpreter services regulations. Joumana is a Cultural Awareness Leadership Council member and is passionate about ensuring everyone has equal access to culturally competent healthcare. She also serves as a Medical Interpreter and instructor for Bridging the Gap, a nationally-recognized professional development program that provides professional training and certification for medical interpreting.

Event Agenda:

11:30a – Check-In

12:00p – Welcome

12:00p – Guest Speaker:
Joumana de Santiago

12:45p – Lunch

2:00p – Closing Remarks & Networking

2:30p – End of Event


Keep an eye out for a confirmation email and more event details (such as parking info) the week of the Roundtable.

Want to improve patient experiences? Learn about creative solutions in our new case study:
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